Definitely not the type of hotel indigo’s I’m used to in the UK, so I was somewhat disappointed. Inside I didn’t think was much better, it was dark and dreary and not very welcoming in terms of decor. The street looked derelict and dilapidated, there was scaffolding up one side of the hotel the buildings across the street looked abandoned and disused, and if the taxi hadn’t pulled up right outside the hotel I would have been hard pressed to recognise it as a hotel. We pulled up outside the hotel the first afternoon and my first thought was that we had booked a total dump. I am used to hotel indigo’s in the UK and they are lovely bright boutique hotels so didn’t hesitate in booking this one. We purposely looked for an IHG hotel and this was one of several that came up. My husband and I stayed 5 nights in this hotel in October. This hotel is unsafe and poorly managed if they give wrong key cards out twice in the matter of a few hours. Since then I have called the hotel twice and emailed them and they have been unresponsive. He did not seem concerned or even to care about what had occurred. The front desk clerk said the manager was not in and said he would relay my story but he had been the person to send Valet up to my room to sort out the wrong room. The next morning I checked out at 7:00 AM and requested I speak to the manager. No one from the front desk called me and needless to say I did not sleep well. He continued to linger out front for a few minutes and finally left. I told him to have the front desk call me and I wasn’t opening the door.
I looked through the peep hole a man in a red valet jacket was knocking on my door claiming to be security asking me to let him in. About 5 minutes later My door was opened again. I told him I had been in this room and he stormed off. There was a man with a suitcase adamant that I was in his room yelling and screaming to get out of his room. I went to sleep and around 12:15am my door opened. I went back down to the lobby told the woman at check in and she gave me another room. She was very disturbed by my entrance into her room and told me she almost assaulted me with her pepper spray. I checked into room 206 around 10:30PM opened the door and there was a female occupant already in my room startled and unpacking. Before this stay I have never felt unsafe in a hotel. I travel about 100 nights out of the year and honestly have never had such an odd unprofessional number of incidents occur in one stay.
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